DOG UTOPIA DAYCARE & SPA
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The Dog Dish

The Dog Dish is our way of getting information out to our followers on anything related to dogs. It is all based on our experience of dealing with dogs on a daily basis and everything we learn along the way. Despite working with dogs for over 15 years in many capacities, we continue to learn and seek out information to make us even more informed. We never claim to be the only answer. Our claim is that we can only speak from our experiences and our search for new information.  ​

A note from all of us at Dog Utopia

6/7/2019

1 Comment

 
We pride ourselves in our level of care and service, and that includes accountability.
You may have seen our posts about Kyle, the dog that went missing a few days ago. I’m happy to inform you that he is reunited with his family, and we are all breathing big sighs of relief. Throughout this ordeal, his safe return home has been our only priority.

It now feels appropriate to take the time to address comments that have been made about us on social media. It is true that Kyle went missing from our facility. This happened through a series of actions and decisions made by an ex-team member, a grooming assistant. The actions were in complete violation of all of our policies and procedures, and everything she has been taught both here and at grooming school. She was immediately terminated after Kyle was lost.

We know that being asked to care for people’s beloved pets is an incredible responsibility, and we treat it as such. Unfortunately this grooming assistant did not share our values as much as we were led to believe. We cancelled all our appointments for days so we could be out searching, were out at all hours and employed Petsearchers Canada to try to locate him. Just like we did our very best to find Kyle, we will do our very best to ensure what happened to him does not happen again.

It seems inevitable on social media that responses turn to outrage, rumour, and retaliation. It is incredibly hurtful, especially for those who don’t know us or aren’t familiar with the situation. Kyle’s story was an upsetting one and we understand that people respond with emotion – but please take a moment before posting a negative comment and remember that there are thinking, feeling, breathing human beings on the other side of the screen. If they are already hurting, these kinds of comments are absolutely devastating.

We have, and will continue to, take responsibility for what happened. If you have any concerns about what happened or steps we are taking in light of the last few days, please don’t hesitate to talk to us directly.

1 Comment

    Authors

    Megan Ferris of Dog Utopia
    ​Liza Rader of Dog Utopia

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604-541-8120
#8 15531-24 Ave Surrey, BC V4A 2J4
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  • Home
  • About Us
    • Meet The Staff
    • Meet the Staff Dogs
  • Services
    • Daycare
    • Training
    • Grooming
    • Grooming Training/Learn to Groom
    • Pre Puppy Consultations
    • Retail
  • Photo Gallery
  • Contact
    • FAQ
    • Privacy Policy
  • The Dog Dish Blog
  • Resources
  • Recall